Apple sorry some MacBook keyboards are still having issues

first_img $869 Now playing: Watch this: See it Mentioned Above Apple MacBook (12-inch, space gray, 2017) Walmart 34 Photos • Apple 1:11 Apple’s new 2018 15-inch MacBook Pro Aug 31 • Your phone screen is gross. Here’s how to clean it Preview • The new 12-inch MacBook has 3 stealth upgrades $849 Enlarge ImageLast year on its website, Apple talked up the butterfly mechanism. Apple/Screenshot by Edward Moyer/CNET Apple acknowledged Wednesday that some MacBook owners are having trouble with the company’s latest butterfly keyboard but said most aren’t.”We are aware that a small number of users are having issues with their third generation butterfly keyboard and for that we are sorry,” an Apple spokesperson said in an email. “The vast majority of Mac notebook customers are having a positive experience.”Earlier Wednesday, The Wall Street Journal published a playful interactive column about the issue. Visitors to the news site could read the piece (or at least try to) complete with the sort of problems users of the keyboard have said they’ve encountered: dropped R’s, dropped or doubled E’s, doubled T’s. Or readers could toggle various switches to make the problems go away, rendering the column far more legible.Apple released its 2018 MacBook Pro with the promise of a dirt-resistant keyboard, and many hoped that would solve reported issues with unresponsive and sticky keys. Last May, Apple was hit with two lawsuits over alleged defects in the 2015 “butterfly switch” keyboards on MacBooks and MacBook Pros. Though the keys were designed to keep out dust and other debris, particles occasionally did get inside and damaged the butterfly switch, according to the second suit.Apple said on Wednesday that any customers with issues should contact AppleCare. $1,299 See It Apple Apple acknowledges keyboard issue, FTC shuts down robocall… CNET may get a commission from retail offers. News • In defense of the Apple MacBook keyboard Review • MacBook review: Apple’s 12-inch mini laptop gets it right 1 See It Comment $1,099 Aug 31 • Best places to sell your used electronics in 2019 See It Aug 31 • iPhone XR vs. iPhone 8 Plus: Which iPhone should you buy? Tags Aug 31 • iPhone 11, Apple Watch 5 and more: The final rumors See All Apple MacBook Share your voice Apple Best Buy Laptops reading • Apple ‘sorry’ some MacBook keyboards are still having issueslast_img

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